Refund policy

No Returns Policy

At Pixel Hub, all sales are final. Due to the collectible and sealed nature of our products, we are unable to accept returns or exchanges once an order has been placed. This policy ensures product authenticity and fairness for all customers.

Policy Details:

Restocking Fee Policy:

This fee covers the handling, inspection, and processing required when an item is sent back to us. The amount will be deducted from your refund once the return is approved.

Final Sale:

All items sold are non-returnable and non-refundable. Once an order has been dispatched, it cannot be cancelled, exchanged, or refunded.

Sealed Products:

All trading card and collectible products are sold in sealed condition. Once the seal is broken, we cannot verify authenticity or contents, and therefore cannot offer refunds or replacements.

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery at info@pixel-hub.co.uk with clear photos of the item and packaging. Our team will review the issue and work to resolve it promptly.

Exceptions:

In rare cases where a replacement is agreed upon, Pixel Hub reserves the right to request photo evidence and original packaging before any resolution is processed. Refunds are not guaranteed and will only be considered in exceptional circumstances.

Important Notice:

By placing an order with Pixel Hub, you agree to this No Returns Policy and acknowledge that all trading card and collectible purchases are final.

Contact Information

Website name: Pixel-Hub Media Ltd (Pixel-Hub Media Ltd is a brand operated by PIXEL HUB MEDIA LTD)

Company name: PIXEL HUB MEDIA LTD

Address: 39 Denham Crescent, Mitcham, England, CR4 4LZ, United Kingdom.

E-Mail: info@pixel-hub.co.uk

Customer Support: +447810098696

Company Registration number: 16234111

Customer service: Monday to Friday between 9:00 am to 5:00 pm.