Shipping policy

Shipping Policy

Who We Are

Pixel Hub ("we," "us," or "our") operates the website www.tcg-hub.co.uk (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

For United Kingdom

Standard Shipping Fee: £4.99 per order.

Express Shipping Fee: £9.99 per order.

For United Arab Emirates (UAE)

Express International: FREE

Shipping Range

Delivery Area: We currently ship within the UK and UAE.

Future Expansion: We are considering expanding our delivery areas.

Pre Orders

If your order contains any items that are marked for pre order, your entire order will be held until all items are available for dispatch. If you would like your in stock items to be dispatched first, please contact us via email at: info@pixel-hub.co.uk. Or place separate orders for in stock items and pre order items.

Order Processing Time

For United Kingdom

  • Delivery locations: Parcels will be delivered at customers' addresses.
  • Order cut-off: 2pm. Orders received after the cut-off add one day to the delivery estimate.
  • Time zone: (GMT) Greenwich Mean Time (London).
  • Handling time: 1-3 days (Monday–Friday).
  • Transit time: 2-4 days (Monday–Friday).
  • Total delivery time: 3–7 working days for all destinations.
  • Shipping Days: Orders are not processed on weekends or public holidays.

For United Arab Emirates (International)

  • Handling time: 1-3 days (Monday–Friday).
  • Transit time: 2-8 days (Monday–Friday).
  • Total delivery time: 3–11 working days for all destinations.

Delivery Time

Estimated Delivery: Orders typically arrive within 2–7 business days for United kingdom and 2-11 business days for United Arab Emirates after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our Refund Policy (available on our website).

Contact Information

Website name: Pixel-Hub Media Ltd (Pixel-Hub Media Ltd is a brand operated by PIXEL HUB MEDIA LTD)


Company name: PIXEL HUB MEDIA LTD


Address : 39 Denham Crescent Mitcham England CR4 4LZ United Kingdom.


E-Mail: info@pixel-hub.co.uk


Customer Support: +447810098696


Company Registration number: 16234111


Customer service: Monday to Friday between 9:00 am to 5:00 pm.