We do not accept returns or exchanges.
All sales are final due to the collectible and sealed nature of our products. Once an order has been placed and dispatched, it cannot be cancelled, refunded, or returned.
If your item arrives damaged or incorrect, please contact us at info@pixel-hub.co.uk within 48 hours of delivery. You will need to provide your order number and clear photos of the item and packaging. Our team will review your case and provide further guidance if applicable.
Please do not send any items back to us without prior approval, as they will not be accepted.
You can always contact us for any order-related questions at info@pixel-hub.co.uk.